Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Cargo net
    Important safety notes WARNING   Make sure the cargo net is properly engaged at top and bottom position and the tightening belts are securely fastened. Never use a damaged cargo net. A ...

    Overheated Engine Protection Operating Mode
    This emergency operating mode lets the vehicle be driven to a safe place in an emergency situation. If an overheated engine condition exists, an overheat protection mode which alternates firing gr ...

    Vehicle Information Menu Items
    (Vehicle Information): Press to scroll through the following menu items: Oil Life Press the vehicle information button until OIL LIFE REMAINING displays. This display shows an estimate of the oil ...