Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Operating tips
    When the engine coolant temperature and outside air temperature are low, the air flow from the foot outlets may not operate. However, this is not a malfunction. After the coolant temperature w ...

    Rear
    The 2nd row outboard seats are warmed by built-in heaters. The switches located on the back side of the center console can be operated independently of each other. 1. Start the engine. ...

    Remote Control
    To use the remote control, aim at the remote sensor located on top center of the video display screen and press the desired button. Objects blocking the line-of-sight can affect the function of the ...