Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Using the DVD Player
    The DVD player can be controlled by the buttons on the remote control, the RSA system, or by the buttons on the radio faceplate. See “Remote Control” under Rear Seat Entertainment (RSE) System& ...

    Notes on the oil level
    Depending on the driving style, the vehicle consumes up to 0.9 US qts. (0.8 l) of oil over a distance of 600 miles (1000 km). The oil consumption may be higher than this when the vehicle is new or ...

    Memory storage
    Two positions for the driver’s seat, steering column and outside mirrors can be stored in the automatic drive positioner memory. Follow these procedures to use the memory system. 1. Move t ...