Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    How the air bag deactivation systemworks
    The BabySmart™ system is standard equipment in Canada. WARNING   Accident statistics show that children secured in the rear seats are safer than children secured in the front-passenge ...

    Older Children
    Older children who have outgrown booster seats should wear the vehicle safety belts. The manufacturer's instructions that come with the booster seat state the weight and height limitations fo ...

    Off-road recovery
    If the towing points are to be used for off-road recovery, it is essential that off-road driver training covering recovery techniques is undertaken. Further information on off-road driver training ...