Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Folding the Seatback
    To fold the seatback: 1. Open the liftgate to access the controls for the seat. 2. Remove all items on the seat cushion. Notice: Folding a rear seat with the safety belts still fastened may cause d ...

    Order of Play
    Compressed audio files are accessed in the following order: ► Playlists (Px). ► Files stored in the root directory. ► Files stored in folders in the root directory. Tracks are pl ...

    Clearing the programmed information
    Individual buttons cannot be cleared, however to clear all programming, push and hold the two outside buttons and release when the indicator light begins to flash (in approximately 20 seconds) ...