Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Database Coverage Explanations
    Coverage area depends upon the map detail available. Some areas have greater map detail than others. The navigation system works only as well as the information provided on the stored map data. See ...

    Universal Remote System
    Vehicles with the Universal Remote System will have these buttons located in the headliner. This system provides a way to replace up to three remote control transmitters used to activate devices ...

    Lamp Messages
    SERVICE LEFT HEADLAMP ASSEMBLY On some models, this message will be displayed when the left headlamp is out and needs to be serviced. See “LED Lighting” in LED Lighting   for more inf ...