Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Using the system
    Initialization When the ignition switch is pushed to the ON position, INFINITI Voice Recognition is initialized, which may take up to one minute. When completed, the system is ready to accept ...

    Video Screen(s)
    The video screen(s) are located in the overhead console. To use the video screen(s): 1. Push the release button located on the overhead console. 2. Move the screen to the desired position. When th ...

    Extended off-road height
    If grounded in severe off-road conditions, the system may automatically enter Extended mode. The off-road height indicator flashes and a message will be displayed in the message center. In extende ...