Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Detachable panel (3rd row of seats)
    If you drop objects underneath the seats in the 3rd row, you can remove the panel in order to reach beneath the seat. If there are objects underneath the seat, the seat can no longer be folded u ...

    Lighting control
    1. Headlamps/side lamps off. 2. Side lamps on. 3. Low beam headlamps on. 4. Autolamps on: With the switch in this position and the ignition on, the side lamps, low beam headlamps and license pl ...

    Automatic headlamp mode
    ► To switch on automatic headlamp mode: turn the light switch to . SmartKey in position 1 in the ignition lock: the parking lamps are switched on or off automatically depending on the br ...