Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Opening and closing the tailgate
    NOTICE Ensure there is minimum space of 39 in (1.0 m) above the rear of the vehicle before operating the tailgate. Insufficient space may result in damage to the vehicle. Do not operate the ...

    Parking the vehicle for a long period
    If you leave the vehicle parked for longer than four weeks, the battery may be damaged by exhaustive discharge. ► Connect a trickle charger. You can obtain information about trickle ch ...

    Safety precautions
    WARNING Do not smoke, use a naked flame, or cause sparks while refueling. The resulting fire and explosion may cause serious injury or death. WARNING Avoid exposing the fuel gasses to a ...