Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    If the System Needs Service
    If the navigation system needs service and the steps listed here have been followed but there are still problems, see your dealer for assistance. ...

    Radio(s)
    Radio with CD, DVD, and USB Port : Press to turn the system on and off. Turn to increase or decrease the volume. BAND: Press to choose between FM, AM, or XM™, if equipped. : Select radio st ...

    Hitch Cover (without Dual Exhaust)
    The vehicle may have a hitch cover. To remove the hitch cover: 1. Turn the fasteners on the lower tabs 90 degrees counterclockwise. 2. Lift the lower edge of the cover about 45 degrees. 3. Pull t ...