Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Restore system defaults
    If you have made any changes to the system’s default settings, use this menu to restore the original settings. ...

    Maintenance indicators
    1. Engine oil replacement indicator This indicator appears when the customer set time comes for changing the engine oil. You can set or reset the distance for changing the engine oil. (See “T ...

    Problems with the windshield wipers
    The windshield wipers are obstructed Leaves or snow, for example, may be obstructing the windshield wiper movement. The wiper motor has been deactivated. ► For safety reasons, you should ...