Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Tuning to multicast services
    Multicast services (extra digital audio channels) can be received on HD Radio™ channel broadcasts. Their availability is dependent upon the channel broadcaster. If an HD Radio channel features m ...

    System fault
    If a fault is detected in the HDC system, HDC FAULT SYSTEM NOT AVAILABLE will appear in the message center. If the fault is detected while the system is operating, HDC assistance will fade out. ...

    Blind Spot Warning (BSW) system/Blind Spot InterventionTM system (if so equipped)
    The Blind Spot Warning (BSW) and Blind Spot InterventionTM systems can help alert the driver of other vehicles in adjacent lanes when changing lanes. The BSW system uses radar sensors 1 ins ...