Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    The mbrace system
    The mbrace system provides different services, e.g.: • automatic and manual emergency call • Roadside Assistance call • MB Info call To adjust the volume during an mbrace call, proceed a ...

    Activating/deactivating DSR
    Activating DSR can only be activated if you are driving no faster than 20 mph (30 km/h). Vehicle without the Off-Road Pro Engineering package Vehicle with the Off-Road Pro Engineering package ...

    ACC auto OFF
    ACC will disengage, but not clear the memory when: • The CANCEL button is pressed. • The brake pedal is pressed. • Neutral (N) is selected. • Dynamic Stability Control (DSC) activate ...