Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Small children
    Children that are over 1 year old and weigh at least 20 lbs (9 kg) should remain in a rear-facing child restraint as long as possible up to the height or weight limit of the child restraint. F ...

    Parking brake break-in
    Break in the parking brake shoes whenever the stopping effect of the parking brake is weakened or whenever the parking brake shoes and/or drums/rotors are replaced, in order to assure the best ...

    Topping up the oil
    Your vehicle warranty may be invalidated if damage is caused by using oil that does not meet the required specification. Failure to use an oil that meets the required specification could cause exce ...