Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Attaching the front towing eye
    The front towing point is located behind a removable cover in the lower front bumper. 1. Rotate each of the fasteners 90 degrees counter-clockwise with a coin (or similar). 2. To remove the co ...

    Notes on care
    Regular care of your vehicle is a condition for retaining the quality in the long term. Use care products and cleaning agents recommended and approved by Mercedes- Benz. WARNING   Many ...

    Delayed Entry Lighting
    Delayed entry lighting illuminates the interior for a period of time after all the doors have been closed. The ignition must be off for delayed entry lighting to work. Immediately after all the d ...