Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Methyl tertiary butyl ether (MTBE)
    Unleaded fuel containing an oxygenate known as MTBE can be used provided that the ratio of MTBE to conventional fuel does not exceed 15%. MTBE is an ether based compound derived from gasoline, whi ...

    Headlamp removal
      WARNING Do not attempt to change any bulb with the lighting switch on. If the lighting has just been switched off, give the bulbs time to cool down. Handling them in a hot conditio ...

    Vehicle data, GL 550
    The data stated here refers specifically to a vehicle with standard equipment. Consult an authorized Mercedes-Benz Center for the data for all vehicle variants and trim levels. ...