Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Headlights
    Replacing Fog may temporarily form inside the lens of the exterior lights in the rain or in a car wash. A temperature difference between the inside and the outside of the lens causes the fog. ...

    Automatic locking feature
    The vehicle locks automatically when the ignition is switched on and the wheels of the vehicle are turning at a speed of more than 9 mph (15 km/h). You could therefore be locked out when: • ...

    Overriding the speed and follow mode
    Whenever the driver is overriding the ACC by depressing the accelerator pedal, the ACC will not automatically apply the brakes to maintain separation from any vehicle ahead. The set speed and gap ...