Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Flexible seating
    WARNING ► Never allow anyone to ride in the cargo area or on the rear seats when they are in the fold-down position. In a collision, people riding in these areas without proper restra ...

    Remote key fob system transmitters
    WARNING Any person fitted with an implanted medical device should be kept at a distance of at least 8.7 inches (22 cm) away from any transmitter mounted in the vehicle. This is to avoid any ...

    Lamp Messages
    AUTOMATIC LIGHT CONTROL OFF This message displays when the automatic headlamps are turned off. This message clears itself after 10 seconds. AUTOMATIC LIGHT CONTROL ON This message displays when th ...