Cadillac Escalade: Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance Offices (U.S. and Canada)
Cadillac encourages customers to call the toll-free number for assistance. However,
if a customer wishes to write or e-mail Cadillac, the letter should be addressed
to:
United States
Cadillac Cust ...
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)
To assist customers who are deaf, hard of hearing, or speech-impaired and who
use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can com ...
See also:
Accepting a call
If someone calls you when you are in the
Telephone menu, a display message appears
in the multifunction display, for example:
► Press the
button on the steering
wheel to accept an incomi ...
Cleaning the sensors
NOTICE
When washing the vehicle do not aim high pressure water jets directly at the
sensors. Do not use abrasive materials or hard/sharp objects to clean the sensors.
Only use approved vehic ...
Rear-facing child restraint installation using the seat belts
WARNING
► The three-point seat belt with Automatic
Locking Retractor (ALR) must be used
when installing a child restraint. Failure
to use the ALR mode will result in the
child restr ...
